At Aroma Studio, we carefully pack every candle and fragrance product to help ensure it reaches you safely and in excellent condition. This Shipping Policy explains how we process, pack, and deliver your orders.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, seasonal collections, promotions, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
Once your order has been dispatched, delivery times may vary depending on your location and the delivery service used.
Estimated delivery times are:
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, incorrect addresses, or circumstances outside our control.
Shipping charges are calculated based on your delivery location, order size, and applicable shipping method.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, Aroma Studio may offer free shipping promotions or special delivery offers. Any conditions for such promotions will be clearly stated at the time of the offer.
When available, we will provide tracking information once your order has been dispatched.
You can use the tracking information provided by the delivery carrier to monitor your shipment.
Please allow some time for tracking information to become active after your order has been handed over to the carrier.
Please make sure that your shipping information is complete and accurate before placing your order.
Aroma Studio is not responsible for delays or failed deliveries caused by:
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you before the order is dispatched.
We carefully package our candles and fragrance products to reduce the risk of damage during transportation.
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
Our team will review the information and determine the appropriate solution, which may include a replacement, store credit, or refund in accordance with our Refund Policy.
If your package appears to be delayed, please first check the tracking information provided by the delivery carrier.
If the tracking information has not changed for an extended period or the package appears to be lost, please contact us so we can assist you with the delivery carrier where possible.
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside Aroma Studio's control.
If a delivery attempt is unsuccessful because nobody is available to receive the package, the carrier may make another delivery attempt or hold the package for collection.
If the package is returned to Aroma Studio because it could not be delivered, additional shipping charges may apply if you request that the order be shipped again.
If Aroma Studio offers international shipping, delivery times and shipping charges will vary depending on the destination.
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Any customs duties or import charges are the responsibility of the recipient unless otherwise stated at checkout.
Aroma Studio cannot guarantee that international shipments will not be delayed by customs or local authorities.
Candles are carefully packed to help protect the wax, glass vessels, labels, and fragrance during transit.
Because candles can be sensitive to temperature, extreme heat or cold during transportation may occasionally affect their appearance. Minor cosmetic changes to natural wax may occur without affecting the candle's intended use or fragrance performance.
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
If an order has already shipped, you may need to follow the applicable return process outlined in our Refund Policy.
Some remote or hard-to-reach locations may require additional delivery time or shipping charges.
If additional charges are required, we may contact you before processing the order.
If you have questions about shipping, delivery, tracking, or an existing order, please contact Aroma Studio.
Email: YourID@gmail.com
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
