At Aroma Studio, we want you to love every candle and fragrance you receive. If your order arrives damaged or you have an issue with your purchase, please contact us and we’ll do our best to make it right.
We accept return or refund requests for eligible products within 14 days of delivery.
To be eligible for a return:
Certain items may not be eligible for return due to hygiene, safety, or product-specific restrictions.
If your candle or another product arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
Once we review the information, we may offer a replacement, store credit, or refund depending on the circumstances.
The following items may not be eligible for return:
To request a refund or return, contact us with your order details and the reason for your request.
Email: YourID@gmail.com
Please do not send products back before receiving return instructions from our team.
If an item is returned because it is damaged, defective, or we sent the wrong product, Aroma Studio may cover reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund and display it in your account.
If your item arrives damaged or defective, we may offer a replacement instead of a refund, depending on product availability.
If the original product is unavailable, we may provide an alternative resolution such as store credit or a refund.
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may need to follow our return procedure after delivery.
Products purchased during a sale or promotional event may have different return or refund conditions. Any special restrictions will be communicated on the relevant product or promotional page.
Aroma Studio reserves the right to refuse a refund or return when the product does not meet the eligibility requirements outlined in this policy.
We may also request additional information or photographs before approving a refund or replacement.
If you have questions about a return, refund, damaged product, or replacement, please contact us:
Email: YourID@gmail.com
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