Sparkling moments, lasting memories.

Privacy Policy

At Aroma Studio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

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By using the Aroma Studio website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect information that you provide directly to us when you:

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  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer support team
  • Submit a contact or enquiry form
  • Leave a review or provide feedback

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This information may include:

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  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Account information
  • Communication preferences
  • Information you choose to provide when contacting us

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We may also automatically collect limited technical information when you browse our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

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2. How We Use Your Information

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Aroma Studio may use your information to:

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  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Respond to enquiries and requests
  • Manage your Aroma Studio account
  • Improve our website, products, and services
  • Send newsletters or promotional communications when you have opted in
  • Prevent fraudulent or unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

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We only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

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3. Payment Information

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When you make a purchase, payment information may be processed securely by our third-party payment providers.

Aroma Studio does not intentionally store complete payment card details such as your full card number, security code, or PIN on our own servers.

Payment providers may collect and process information according to their own privacy policies and terms.

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4. Shipping and Delivery Information

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To fulfill your order, we may share necessary information such as your name, delivery address, phone number, and order details with trusted shipping or delivery partners.

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This information is provided only to the extent necessary to deliver your order and provide related services.

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5. Cookies and Similar Technologies

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Aroma Studio may use cookies and similar technologies to help our website function properly and improve your browsing experience.

Cookies may be used to:

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  • Remember preferences
  • Keep products in your shopping cart
  • Maintain account sessions
  • Understand website traffic and usage
  • Improve website performance
  • Support relevant marketing activities

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You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

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6. Analytics and Website Usage

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We may use analytics and similar tools to understand how visitors interact with our website. This helps us identify popular pages, improve navigation, monitor website performance, and create a better shopping experience.

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Analytics information is generally collected in an aggregated or pseudonymized form where possible.

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7. Marketing Communications

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If you subscribe to Aroma Studio's newsletter or marketing communications, we may use your email address to send you information about:

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  • New candle collections
  • Product launches
  • Seasonal fragrances
  • Special offers
  • Promotions
  • Studio news and updates

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You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

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8. How We Share Your Information

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We do not sell or rent your personal information.

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We may share limited information with trusted service providers when necessary to operate our business, including:

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  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Email and marketing service providers
  • Analytics providers
  • Customer support and technology providers

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We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and security of Aroma Studio, our customers, or others.

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9. Data Security

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We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

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10. Data Retention

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We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

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When personal information is no longer required, we may securely delete or anonymize it where appropriate.

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11. Your Privacy Choices

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Depending on applicable law, you may have the right to:

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  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request information about how your data is processed

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To make a privacy-related request, please contact us using the details provided below.

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12. Third-Party Links

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Our website may contain links to third-party websites, services, or social media platforms.

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Aroma Studio is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

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13. Children's Privacy

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Aroma Studio's website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

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We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page. We encourage you to review this page periodically.

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15. Contact Us

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If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact Aroma Studio.

Aroma Studio

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Email: yourID@gmail.com

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